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SHIPPING & RETURNS

SHIPPING POLICY

FREE SHIPPING ON ALL ORDERS IN THE MAINLAND UK

 

We offer free shipping and delivery on all orders. Orders are packed and shipped daily, Monday to Friday (except bank holidays). All orders placed up to 2pm will be dispatched the same day. All orders should arrive 2-5 working days once shipped. Order received at the weekend will be dispatched on Monday. All our products arrive in elegant, yet eco-friendly packaging making it the perfect gift.

RETURN & EXCHANGE POLICY

All SilkGlam products are carefully inspected and packaged before shipment. We always want our customer to be 100% satisfied. We hope you love all SilkGlam products you receive, however if for any reason you are not satisfied with your purchase you can return the goods. You can return item within 14 days of receiving your order. Customer must pay all costs related to return shipping unless we ship the incorrect item.

 

Conditions of returns:

  1. All products must be unworn or unused in their original packaging.

  2. Please pack the items together with the invoice in original packaging.

  3. We recommend that you send your item back to us using tracked delivery service. We do not cover return shipping cost.

  4. Once your return is received, inspected and accepted, we will contact you about the refund being processed.

  5. Refund will be processed by original payment method. We estimate your refunds will be made within 3-10 working days.

 

To start a return procedure contact us at returns@silkglam.co.uk If your return is accepted, we will provide you with full return instructions and return address.

 

All SilkGlam products are carefully inspected and packaged before shipment.

You will not be responsible for return shipping costs if the item sent was incorrect or defective. Claims for incorrect/defective items must be made within 5 working days of receiving your order.

 

Please contact us by emailing returns@silkglam.co.uk if you have any further questions.

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